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COMMENTARIES, EMPLOYMENT, Jobs Market

Being a volunteer nurse or a call center agent?


Some nurses find it hard to look for a job opportunity in a hospital because some hospitals require us nurses to render voluntary service instead of having us paid for what services we gave. There are some hospitals wherein they will hire you not as a staff nurse, ER nurse or whatsoever, but will hire you as a volunteer nurse. No salary at all, no benefits, just pure service.

 

I decided to write this blog because I’ve been a volunteer nurse for 4 months. In the hospital where I worked, I didn’t have any benefits at all. I worked overtime without pay. My parents even paid for their check ups in the said hospital were I worked. Some hospitals use this opportunity to have less pay, more workers.  Imagine, the nurses are working for you without pay. There are other hospitals that will require you to pay for the training for thousands of pesos and yet after the said training, they will not hire you nor absorb you to be part of their medical team. That’s one of the many reasons why many of us nurses are in the call center industry.

 

I have friends who are Registered Nurses and yet work in a call center. I asked one of my friends why not pursue his career. He said, “Tol mahirap i-pursue ang nursing career dito. Para maging staff ka sa isang hospital, kailangan mo muna mag-volunteer o kaya magbayad ka ng training fee nila”. I felt sad when I heard my friend say this because we share the same experience. Months of work, Hours of stressful duty, hundreds of patients whom you deal with and no salary to compensate for your daily needs?

 

What a mess. It is very sad because some nurses who failed to pursue their nursing careers because of financial incapability tended to look for a call center company that will hire them and pay them.  If you asked some of these nurses who were very successful in the the call center industry whether they still look to pursue their career, they’ll say, “Bakit? Kikitain ko ba sa hospital yung kinikita ko sa call center? Hindi naman diba”?

 

I felt sad because there are lots of nurses here in the Philippines who aren’t practicing their profession because of financial issues. Someone also told me, “Being a nurse is giving your full service to care for the patients from the beginning of life up to the last breath” but how can I do such statement if I can’t support myself and my family. All of us nurses must have continuous education but wouldn’t it be possible that the hospital give us even an allowance? How about the many registered nurses who want to practice their profession but didn’t have the financial support they need to do so?

 

My mother was also a registered nurse and she told me once, “Ang nurses noon, Madali makapasok ng hospital. Kapag minsan nga kahit wala kang lisensya, hina-hire ka na o kaya kapag may lisensya ka, pasa ka lang sa hospital, hired ka na kagad. Wala ng training training”. How I wish the old system my mother told me is brought back by these hospitals. How I wish the government starts to pay attention in giving countless opportunities to us nurses so that there will be less nurses entering the call center industry.

 

We didn’t study for four freaking years just to be a call center agent.

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  • simangotz

    better to be a volunteer nurse than to be a call center agent. The difference? volunteer nurses help prevent the spread of diseases, while call center agents spread diseases…especially HIV and AIDS

    • Pam

      What may be true to some may not be true to others. The call center industry may perhaps be another tool to help alleviate the overpopulation of nurses here in the country. Let’s admit it, what was once thought as an income-generating profession has now been reduced to an excess of resources.

      On the other hand, the call center industry, more properly now as the BPO industry, is now developing new accounts from the usual voice accounts. Medical transcription is still a booming industry and most people who are hired in this field requires medical course background. Now, if you paid attention to your teachers on the different medical terms, then you just got yourself a job. Also, virtual nurses are beginning to emerge in the BPO industry, wherein nursing graduates are priority in being hired in patients’ medication compliance program. (It is said that patients with long-term illnesses lose their compliance in drinking their medication after 6 months)
      True, you don’t want to be a call center agent, but then again, you need not be physically present to help others and act like a nurse to them. Knowledge is never wasted.

      • tin

        very true…. =)

      • anienipoot

        very well said, pam.

      • simangotz

        Pam, we are not that ignorant. Medical transcriptionists only require you to be familiar with medical terms, they don’t care if you have the skills, BPO just need you to type. on the other hand, no nurse can work as an teletriage nurse without extensive experience in the ED. Medical compliance program? oh yah like u can watch a patient pop a pill through your phone. Patawa ka neng.

        • Caca

          Super like… :)

    • http://www.facebook.com Jlo

      Yup! You’re right dont spread the “VIRUSES” .Sad to say.More of the positives are from CALL AGENT.Hey guys I don’t mean to demean people but REALITY BITES.My bro is in a Dx ctr, and yes they usually find them +++++ HIV.BEWARE!!!

      • Jett

        well, i think i can safely say that there are comments here that is simply from people that are ignorant or judgemental.

        if the call center agent’s are getting some and you don’t, don’t cry and spread ignorant and idiotic rumors.

        that’s bad. why? what you know or what you hear from other people does not mean that it’s the truth.

        volunteer nurse or call center agent?

        i would think if you can take the financial hit, go be a volunteer. but if not, go for a call center agent.

        • hunny1619

          We should not be stereotypical about Call center agents, the fact there are now huge number of nurses working there, they may have been contributed to the lessening of HIV cases in that industry. We don’t have enough basis that those who acquired the said diseases in BPO were nurses themselves! We can’t force every nurses to also volunteer in the hospital just like how others preferred it, because we all have different priorities in life! Blame them for working there if you have an available job with good compensation for every nurses!

        • Caca

          Tama… Kailangan ng pera sa pagiging volunteer.

      • Kaj

        How could you be so ignorant as to spread a false, pretentious lie. One major fault of our people is our unsatisfiable jealousy towards each other. It’s called the “crabs” mentality. Ever see a pot full of crabs? Do you know what happens when you try to pull one crab out of the pot? The rest of the crabs try to pull it back down into the pot. That’s the mentality you have. I don’t feel sorry for you and nobody else should feel sorry for you either. It’s people like you that caused the scale back of US demand for Filipino nurses- YOU the crabs that want to pull us all back down because-YOU have nothing better in your head than to spread rumors and provoke your peers to believe the lies in your head. It’s people like you that cause other industries to shut their doors to Filipinos because you can’t figure out how to adjust your thinking and ACCEPT CHANGE.

        Have fun sitting with your brother talking about some girl or guy that did you both wrong. So which one of you has the VD? Or is it both of you? Bitter much?

    • karla

      edi ikaw na… kailangan generalized?… pag call-center agent ngkakalat agad ng HIV at AIDS?…. bket magaling ka bang nurse????

    • http://filipinobook.com/ Ambria

      naive. I see you’re still single. What happens when you get out of your mom’s house, live on your own and have a family to feed?

      Still be a no-pay volunteer nurse or a disease spreading call center agent with pay?

      • karla

        @ ambria: true ka jan. looks like simangotz does not know yet the real world!

      • simangotz

        i’d rather be a volunteer nurse than be a disease-spreading call center agent with pay. call center agents who are proud to spread HIV and AIDS are sociopath much!!! no regards for public health…and all the greed for money.

        • http://filipinobook.com/ Ambria

          LOL. wow we have a scientific breakthrough here. A nursing graduate named simangotz said, “All disease spreading vermins also known as call center agents are sociopaths with HIV and AIDS!”

          Spead the word! :D

        • karla

          edi magvolunteer ka hanggat gusto mo!!!

    • Archie

      kala cguro ni simangotz madali maging call center agent. If you want to dedicate yourself as a nurse (my sweldo man o wala), go on,wala namang ngbabawal sau… But please respect those people, especially the nurses, working in BPOs. You have choices naman kasi, have a job that will help you out of your needs or pursue your profession for free of service and without any compensation… Nasa sau n yun..

      Sorry po, kasi di lahat ng nurses pinanganak na mayaman para hindi tumanggap ng sweldo. :)

      With regards to the HIV/AIDS issue, nasa sau nlang un kung panu mo iiwasan. Be careful nlang po… Pasalamat pa nga kayo at dumami ang nurse sa call center industry, at least they have the knowledge on how to prevent such diseases…

      God bless to evryone!

    • Caca

      I agree. Being a call center agent is like being an attraction for disease. :)

      • Caca

        Sabagay may point kayo. Even I thinking of being a call center agent “AGAIN”…

  • jedbo

    I’ve been a CI, Staff Nurse and a Call Center Agent in our country before working here in abroad. My knowledge as a nurse was applied when I worked as a call center agent coz I was assigned in healthcare account. It was not a joke…recieving calls from so demanding members asking for their prescribed drugs that were been denied for some reasons. And being a nurse working in the hospital underpaid was also annoying. I have great respect in both jobs. the only thing i share to you is, if you have given a chance to work in a hospital even for 2 years…go for that! That will be your ticket applying for abroad. Practise patience…it’s a skill to acquire nowadays.

    • Caca

      I agree with you jedbo but it’s hard to find a hospital nowadays. Ever since DOH released their memorandum with regards to volunteerism, hospitals stopped hiring nurses. DOH began hiring 10,000 nurses but few heard about it. Perhaps the best thing I will do is to start as a call center agent then, I’ll go looking for a hospital. Thanks for the advice. :)

  • XMETAL

    sus, ako nga 2 hospitals na ng gobyerno sa Maynila ang napag volunteeran ko eh! nung una 5 monhs jan sa Ospital ng Maynia…sbi in process na daw etc etc…nasa office of the director na daw at pirma nlang ng director ang kulang para mapasa sa cityhall…lintek biglang nagpalit ng director…so wala na application…ganun pala yun sistema? then try ako call center…isang apply lang swak kagad…may job kagad in a day jan sa Shaw blvd! wla pa 1 month and2 na si Ospital ng Sampaloc, tawag sa akin…saying that I can take the exam for staffing sa bubuksang Hospital ng Sta. Ana…so ako naman try…eh pumasa…so e2 na…Nursing is a calling! alis ako ng Call center…pasok as volunteer training for staffing (again)…then natapos ko, naipasa ko lahat ng exams..lahat ng interviews, pati final and panel interview sa city hall…pasado! nice! e2 na…nung bigayan ng items…wla na name ko…then I heard may mga nakapasok na di naman nagtraining for staffing…eh sbi pa naman ni Dr. Tan the current director of OSAM that time eh wlang makakapasok ng hindi nagtraining for staffing sa amin, mark my word! ayun….ang daming nakapasok…kesyo kamag anak ni konsehal, apo ni Mayor LIM, wow!!! pwede pala yun!!! eh ako? pano ko? lahat ng hinirap ko, libreng serbisyo, minsan ako pa gumagastos para sa mga gamit ng hospital dahil kapos minsan…nagdadala na nga ko sariling gloves, tapes etc…ginagawa mo lahat ng kusang loob, kc alam mo na worth it naman kapag nakapasok ka….then biglang wla??? eh pasado ako lahat ah!!! cno yung mga yun? mga kamaganak daw ni kwan??? mga care of? zzzzz that’s why I gave up in nursing….d2 sa Pilipinas ha…narealize ko na…bka di ako d2 dapat maging nurse….saka yung Sistema mismo eh anlupit!

    So ngayon…I paved my own way…I now own 3 stores…Im into food business….more than a year na din ako into this business and I can say that “naka take off na ako”…and more other businesses to come this 2012! :)

    I love nursing, but the current system is fucked up! so…buti nlang nagkaron ako ng fallback…

    to my fellow RNs…don’t lose hope! tatagan nyo lang loob nyo! Life is not all about NURSING…

  • cy

    i am also a registered nurse, but i will never demean or belittle those RNs who prefers to work in BPO industry, ive been working in a financial institution for nearly 4 yrs now but i will always be proud working in BPO industry coz that sustains my financial needs more than enough…im sorry guys but i think you’re just posting negative comments here coz you dont get to earn as much as we do and you cant even buy things you want…or perhaps, you’re still a penniless dependent waiting on your parents’ payday…POOR YOU ALL UNEMPLOYED RNS!!! dont you ever judge people who prefers to work in BPOs!!! Philippines’ economy is stable because of it..because of us!!!! unlike you…BUM!!!

    • karla

      like

  • hershey

    It doesnt mean that your are a graduate of a 4 year course and yet you’re just working in a call center firm or popularly known as BPO. I’m holding my bachelor’s degree in Public Administration and even completed my academic requirements for my Master’s degree but I’m proud to be part of a fast growing family of a call center agents..First and foremost it’s really hard to communicate with the Americans and render excellent customer service and hear some bad words from them.That’s why I learned to have patience and pasion to work.

  • Leslie

    Those people who work in call centers only wants to earn and save money. It just so happened that our country doesn’t have enough jobs that can accomodate all the nurses who passed the board exam, and instead of paying them for their service, those RNs render service in a hospital for free as a “volunteer”. Everybody needs money nowadays, let’s all be practical. If you don’t have a job, you don’t earn money,you can’t buy your basic needs like food, clothes and shelter…in short, you’re useless. So I would say, kudos to the people who work in call centers..they stay up all night, even go to work on holidays…something they do for a living, instead of waiting for our government to do something about lack of jobs for our registered nurses..

  • savvy

    I have many friends who are RN’s but prefer to work in a call center, I can’t blame them since they just want to live and survive. They can’t be a volunteer all the time and even pay for the hospital they ‘volunteer’, it would be another burden to their parents.
    I guess people saying that it is the worst path needs to grow up and detached their selves from their parents and realize that it is really hard to earn money on your own.
    You don’t need to be really loyal to your course to achieve success. Some/Most of the richest people are college drop outs.

  • rhea

    Sa tingin ko gusto lang naman ni Caca i-point out yung maling system sa medical industry (tama ba term mo?)when it comes to hiring fresh grad nurses, the lack of opportunity for them. He just want to practice his chosen profession (dont we all?) and be able to support his needs at the same time sSo he would not end up being dependent on his parents salary (as some has mentioned here).

    Sa tingin ko hindi din issue dito kung sino ang mas may malaking suweldo na natatanggap every month or kung sino ang can afford to buy things they want, kasi hindi naman namention ni Caca sa blog niya ang mga yun? He’s not complaining he cant buy things…sa pagkakatanda ko he was only asking for a possibility of getting an allowance from the hospital while being a volunteer.

    I’m positive that his blog does not aim to belittle call center agents. It is a decent job if you want to earn more money. Nakakalungkot kasi may mga nababasa akong comment na ginagamit ang blog na ito para “tirahin” ang mga call center agent (i am not one, by the way). Natatabunan tuloy ang real issue…under employment/unemployment.

    “Success is not about earning more money or being rich. Its about being able to finish what you have started, achieving your goal” — bonus na lang ang MO MONEY

    Suggestion lang…there’s nothing wrong naman working as a call center agent even if you’re an RN, so why not use the opportunity for the time being to earn money. then try to apply for work abroad? i’m sure there’s a way or procedure for that. If you’re lucky, you dont just get to practice your profession, you also get to earn money and be a hero to your country (as an OFW nurse).

    • karla

      sa tingin ko kasi rhea, negative yung last statement ni caca. kaya maraming ngreact sa pagiging call center agent… at di kasi maganda ang sinabi ni simangotz sa mga comment nya.. kaya cguro na-direct sa ibang issue…

      • rhea

        Caca’s last statement here was: “How I wish the government starts to pay attention in giving countless opportunities to us nurses so that there will be less nurses entering the call center industry” — i dont see anything wrong naman sa sinabi nya. kasi let’s put ourselves in their situation, nag aral tayo ng 4 years sa NURSING; gumastos ng malaki ang parents natin sa tuition fee kasi kagaya natin, pangarap din nila na maging NURSE tayo balang araw; nagsunog tayo ng kilay at nagpagod sa review para makapasa ng NURSING board exam. Siyempre pagka graduate at pagkapasa ng exam…would’nt we want to work as a NURSE? kasi yun ang goal and ambition natin eh (FYI,hindi rin ako nurse)…in this case, sa tingin ko nabanggit lang ni Caca yung “so that there will be less entering call center industry” kasi let’s admit it sayang ang mga natutunan natin as a nurse kung at the end hindi yung ang magiging trabaho natin. From treating patients or adminitering treatment and medication to handling incoming/out going costumer service or sales calls; from operating medical machineries to operating telephone and sitting infront of a computer the entire shift — medyo malaki pinagkaiba diba? Yes, hindi biro ang trabaho ng isang call center agent. It requires a lot of skills that most people might not have. Pero ang laki ng difference nya sa trabaho ng mga nurse diba?

        • karla

          this was his last statement “We didn’t study for four freaking years just to be a call center agent.”

          demeaning kasi…. I am a nurse myself for 8 years now. But never in my life I belittled call center agents.

    • Caca

      Super like… I didn’t mean to hit BPO industry. I’m just pertaining to the system of the medical industry.

  • niko

    alam ko ata kung saan ka nag volunteer carl! haha..may free rice naman ahh..hehe yun ang benifits! free rice na nfa!

    • Caca

      Hala sino ka? Hahaha! Our we on the same hospital? :)

  • Pingback: Which is more dangerous? A Volunteer nurse or a call center agent? | Filipino Nurses

  • Diana

    NURSING GRADUATES WHO WORK AS CALL CENTER AGENTS ARE ALSO USING THEIR BODIES TO MAKE MORE MONEY. THEY SPREAD DISEASES BECAUSE THEY SLEEP AROUND, WITH TOO MANY PARTNERS. YES, DEADLY VIRUSES AND DISEASES ARE RAMPANT IN A HOSPITAL, BUT AT LEAST VOLUNTEER NURSES KNOW HOW TO ACT IN PUBLIC, KNOW HOW TO BEHAVE THEMSELVES SEXUALLY AND UNDERSTAND THE MEANING OF ETIQUETTE. MOST CALL CENTER AGENTS LACK THAT. NOT JUST NURSING GRADUATES.

    FACE IT, YOU JUST WASTED 4 YEARS OF YOUR LIFE IF YOU ARE AWAKE RIGHT NOW AND GOING TO WORK IN A CALL CENTER. YOU ARE USELESS AND WORTHLESS. YOU SHOULD HAVE JUST GONE TO COMMUNITY COLLEGE OR TESDA. MY NEARLY ILLITERATE HOUSEHELP WAS EVEN HIRED IN A CALL CENTER, SHE WAS JUST ASKED TO LEARN TO TYPE AND SPEAK ENGLISH. SO BASICALLY, A REGISTERED NURSE WHO WENT TO AN EXPENSIVE NURSING SCHOOL, PASSED THE BOARD EXAM, OWNS A PROFESSIONAL LICENSE, IS JUST THE SAME LEVEL AS A HIGH SCHOOL DROPOUT WHO LEARNED TO SPEAK ENGLISH BY WORKING AS A MAID.

    FACE IT FOLKS, YOU ALL WANT TO WORK AS A NURSE IN A HOSPITAL.

    • AJ Delos Reyes

      I am a Registered Nurse and works as a Reservations Agent sa Isang hotel sa Makati, parang call center din kc shifting schedule. Shifting schedule, after 6 months of probationary employment in a night shift/graveyard shift, you will have the opportunity to choose your own schedule. Luckily for me, sa midshift na ako my shift starts from 3pm to 11pm unlike when I was still in Graveyard/night shift very tiring na 11pm to 7am. Well, it is true na for now wala pa opportunity for new nurses kaya I decided to pursue a career from different field. But xmpre this is for the mean time, mga 2 or 3 years lng then Im planning to work abroad. Any kind of job will do or if swerte, sa ospital. depende sa opportunity, d mo masasabi, kaya ayoko mgsalita ng patapos because Im only 24 years old. My Aunt is a registered nurse also but it took her 10 years before she was hired as staff nurse, nag work muna sya as clerk sa bangko keas maging tambay.

    • AJ Delos Reyes

      Ang tinatanggap sa call center ay based sa attitude. Buti na lang nag nurse ka kc hndi magiinvest and US Based call center industry sau to provide training sa kagaya mong highly educated bacteria…

  • Ron

    Me and my wife are nurses here in US. Bago kami nakapunta rito of course like many grads dyan nun sa tin e dumaan din sa stage na ipraktis ba ang pagiging nurse o hinde. As for me nag volunteer din ako for one month and just like the same reason na walang sweldo kaya Hindi ko Ito tinuloy. Naging med rep ako for 7 years and at the same time my wife ay nagtuturo for 3 years. She decided then to take the necessary exams para makapagabroad and when the opportunity came we were able to get here. Now if you think about it e masuwerte at nakaalis kami and are now practicing our profession. Pero may setbacks din. Dahil ang experience mo sa Pinas bilang nurse wether volunteer or hired staff counts a lot. Sa NY for each yr e equivalent to 1$/Hr. Starting salary e nasa 34 to 35 plus the number of yrs experience. So Kung may at least experience ka e additional na $ yun per hour = 150$/4 wks. Ba malaki yun ha! Pano na Lang Kung meron kang 4 years e di additional na 600$ /. 4 wks. So sa mga kapuwa ko nurses be sure with your choices. Hindi Mali ang pag lipat pansamantala sa ibang field. Ok Lang yan talagang dapat gawin ang kailangan . Pero sa mga nag volunteer o nagtratrabaho na bilang nurse kahit mallet sweldo e saludo ako sa inyo. Makakamit nyo rin ang pagpapala sa lahat ng sakripisyo ninyo.

  • AJ Delos Reyes

    I guess ung mga tao ng ngcocomment ng negative sa mga call center agent eh jealous lang bka hndi cla mkapasa pasa sa call center… I guess lang hehehe…

    • marky boy

      get a real job.. heheh

    • Diana

      nagco-comment ng negative sa mga call center agents kasi di nakapasa? or naaawa sa mga call center agents dahil hindi nakapasa bilang nurse? hahaha yeah, i definitely agree—get a real job. what you’re getting monthly in a call center i’m getting it on my 4 days off working as a senior nurse here in KSA, tax-free.

      • marky boy

        hi ma’am.. yeah tax free nga tau dito.. heheh… dito ako sa najran MODA…. san po kau dito sa KSA???…

        • marky boy

          hada AJ same same majinon sa o lala???.. hahah… badden huwa gadaf… huwa kalam, hua fi katir fullos, o fi katir bakala..baden lazem shugol henak call center awol ashan huwa abaga esteri ipod… ratif ana o inti fi iji mumkin talata or arba ipod… sa o lala mudira???.. hahahah

      • AJ Delos Reyes

        nasa KSA ka, ang pinaguusapan mga nurse sa pilipinas.

      • AJ Delos Reyes

        sayo na yang sweldo mo sa KSA. magyabang ka kung lhat kme na unempoyed registered nurse dito sa piipinas eh mabigyan mo ng trabaho. Ang kaso ikaw ang ang nandyan at ibo libo kme na hndi kasing palad mo. Well sorry naman kung ang mga katulad nmin na unemployed registered nurses ay overqualified sa KSA. Pang USA, Australia, United kingdom and Canada lang ang utak nmin eh. Sorry ha…….

      • AJ Delos Reyes

        well sa bagay hanggang dyan lang kau. . .

        • marky boy

          Overqualified?., practice nursing then, I will be super happy if you will be successful in the western countries..

        • marky boy

          hahaha oo sabihin mo na na hanggang dito n lng kami, at least may narating kami sa propesyon na ginusto namin..Canada or UK???. Pwde rin, pero masaya na ako dito eh,at least now, pag nag sawa na ako dito mana pa… I like the people here, bilib na bilib sila sa pinoy… Filipino No. 1.. yan ang laging bukang bibig ng mga arabo although may discrimination din, pero unlike sa western countries, wherein asians are one of the most frequent victim of racial discrimnation…

  • AJ Delos Reyes

    Actually bago pala ako nging call center agent, nagwork aq as Bank Teller for 6 months sa BDO. I would say na way better ang salary ko ngayon sa call center compare sa BDO. Sa BDO kc 9k per month lang ang salary ko, pero now n nsa call center nko doble which is 16k per month plus attendance bonus of 2k per month, clothing, transportation and food allowance of 2k per month and night differential usaully 3k per month so almost 25k per month sa call center.

  • AJ Delos Reyes

    noong nsa bank pko ngwowork, pangarap ko lng mgkaroon ng Ipod, pero nung lumipat ako sa call center nbibili ko na sya. So, I think call center job is great.

    • marky boy

      nung nag nurse ako, nag karoon ako ng iphone4s,fender acoustic guitar with fishman tuning, Playsation3,nag karoon ng black berry curve ang sister ko while she goes to an expensive dental school, citizen titanium eco drive watch for my dad, a set of 28k saudi gold jewelry for my mom.. Tapos ngayon nag uumpisa n ako mag hulog ng pera para sa isang 130 sq meter n lupa na located sa isang exclusive na subdivision na katabi ng isang kilalang mall.. All I’m saying is, di porke’t isang nurse ka , laglag na ang future mo at ng family mo, nasa diskarte lang yan at pagdadasal..Humiling ka lang sa diyos at isapuso ang serbisyo sa kapwa tao, mabibigyan ka ng blessings..

      • AJ Delos Reyes

        13 sq meter lng? sa exclusive subdivision na un? eh kme nga sa middel class subdivision lang ng Q.C. pero 190 sq. meters ang house and lot namin….

        • AJ Delos Reyes

          “130 sq. meters”

          • AJ Delos Reyes

            ” middle class “

          • marky boy

            kasi naman sa city kayo… ako nasa probinsya.. at ska ikaw ba ung bumili nun??.. huh??.. ako 26 y/o p lng may sarili n akong lupa, nakapangalan sakin, hindi sa magulang ko..at ska 8k per sq meter ang kuha ko dun noh…
            \

      • AJ Delos Reyes

        well may lupa rin nman aq na naipundar sa 3 years ng pagwowork ko out of my nursing profession… aside from my food cart business sa sm malls….

        • marky boy

          wow congrats.. anu ung business mo??.. im also planning to do some business… some advises maybe???..

          • marky boy

            mayaman ka pla, hindi mo na pla kailangang pumasok sa call center para makabili lang ng ipod… ; )

  • christian

    buti ka pa 4 months volunteer ka lang…ako 8 months na volunteer pa din….

  • http://www.effective-contactcenters.com/ Riccarda

    WOW, that sounds tough. It’s totally freaky that the nurse job is a service to society the call center job a service to the companies. Can you give an overview of the eranings? Both, the year’s salary of a nurse and a call center agent? Thanks

  • marky boy

    being in the medical/nursing field is more than satisfying your physical needs, we thrive and survive in this profession because of the spine tingling, heart warming feeling when a patient thanks you after you help him/her recover from an illness, when you alleviate their pain, or when a person comes to you with tears in their eyes and holding your tired hands, thanking you after you spent 30 minutes successfully (with the help of ACLS ;) ) resuscitating their dying relative. so kung pera lang ang hanap niyo sa nursing, mag call center na nga lang kayo.. sosyal pa dating niyo,, ;P

    • AJ Delos Reyes

      As far as I know real job naman ang call center kc may sweldo kami, may contract, may benefits ( like HMO, ex: Intellicare and sa amin, free medical and dental even in St. Luke’s and The Medical City, free din pati family…) may sariling lamesa, upuan at computer at higit sa lahat may SSS ( may SSS ID ) contributions kme na nachechek ko every month at tax payer din kame ( may BIR ID ). Eh kung nag volunteer nurse aq , naku baka mas mayaman pa ung nanglilimos land sa daan….

      • marky boy

        hahahah,, kung sa bagay kung walang mga customer service rep mahirap ng mag ayos ng mga bagay bagay, lalo n in this fast phase n mundo na ginagalawan natin.. I had this experience wherein ung certificate ko ng exam ko dati sa prometric eh putol ung eligibility number sa printout.. trouble un, kasi di daw ako mareregister sa saudi council kung wala un, with just one call nagawan ng customer service ng prometric.com ng paraan ung case ko, nag send out sila ng good printout sakin. So problem solved, another one was yung problem ko sa account ko sa hsbc, one call, solved na…. I apologize for my rudeness earlier,,,We professionals really need people like you…

        • AJ Delos Reyes

          sa pagkaka alam ko professional ka kapag may natapos ka or college graduate ka. Since College Graduate lhat ng tinatanggap sa previous job ko sa BDO and InterContinental Hotels Group, so we are also considered professionals. Take note lang ha, ” working professionals” hndi tambay or volunteer professionals…

          • Diana

            not all gradutes have a license, therefore not all graduates are professionals.

          • marky boy

            nope hindi porke’t graduate ka ng college is “professional” ka na, it’s clear na malabo ang term para sayo… let wikipedia define the aforementioned term…
            The main criteria for professional include the following:
            1.Expert and specialized knowledge in field which one is practicing professionally.
            2.a person who is paid to undertake a specialised set of tasks and to complete them for a fee
            - based sa no 1 definition, we can say na professional din ang mga volunteer nurses natin miski di sila paid, kasi they are practicing nursing (a specialized field in which you cannot practice without a license or nursing education), compared sa mentioned mo na trabaho na claim mo to be a profession wherein makakapasok ang college graduate regardless kung anung field ang natapos mo… PERO LET’S SET ASIDE OUR DIFFERENCES, KAHIT NA ANO TRABAHO NATIN BASTA MARANGAL, DAPAT IPAGMALAKI, I NEVER MEANT TO SAY SUCH BELITTLING COMMENTS. I’M NOT THAT TYPE OF PERSON, PERO NASAKTAN LANG AKO SA MGA NANLALAIT SA NURSING KAYA GANITO NA LANG REAKSYON KO…I APOLOGIZE…

        • AJ Delos Reyes

          Tindi mo marky boy… ikaw na !!!

        • AJ Delos Reyes

          1.Expert and specialized knowledge in field which one is practicing professionally.
          2.a person who is paid to undertake a specialised set of tasks and to complete them for a fee

          Well hindi kelangan ng License to be considered professional like HRM graduates, Tourism, Communication Arts, Psychology, Political Science etc. yet they perform specialized knowledge in their field and they are being paid for that. How come they are not considered professional? You can’t be an HR Specialist/Guidance Counselor/Legal Assistant/Broadcaster without having a specialized training or background. So, my question is how come only those who have licensed are considered professional? Medyo hndi mo yata naintindihan ung sarili mong context???

        • AJ Delos Reyes

          1.Expert and specialized knowledge in field which one is practicing professionally.
          2.a person who is paid to undertake a specialised set of tasks and to complete them for a fee
          - based sa no 1 definition, we can say na professional din ang mga volunteer nurses natin miski di sila paid, kasi they are practicing nursing (a specialized field in which you cannot practice without a license or nursing education

          And also naglatag ka ng definition mo eh ikaw rin ang nagalangan. Based sa no. 2 definition mo a professional is a person who is paid to undertake a specilaized set of tasks and to complete them for a fee. Then biglang bawi ka sa explanation mo na khit volunteer nurses at hindi paid ay considered professional. Therefore hndi mo mapanindigan ung stand mo na ung mga may license lang at may fee ung considered professional.

          • AJ Delos Reyes

            And also, sa definiton mo na professional, wala ako nabasa na kelangan you are Licensed??????????????????????????????????

          • marky boy

            hahaha for you to be able to practice a profession LEGALLY, you must have a license… sa PROFESSIONAL REGULATIONS COMMISSION, or sa Integrated Bar of the Phils. n lang sa pinas, meron ka bang makikitang listed as profession ung mga binanggit mo sa taas???… So sa sinasabi mo ba hindi professional ang mga nag vovolunteer nurse???…, i don’t think so, kasi nurse pa rin sila per se, need ng license para mag practice, even though walang pay, pag nagkamali sila may panangutan pa rin sila…

          • marky boy

            http://www.prc.gov.ph/prb/default.aspx
            click mo ung link na yan tignan mo kung anu lang mga nakalagay diyan as profession as stated by our government.. (liban sa lawyers which is under the integrated bar, of course.).. kaw where is your hard evidence na professional nga ung mga sinasabi mo????…

  • AJ Delos Reyes

    Well Im basing my definition sa United Nations, and my definition of professional are universally accepted unlike your definition concentrated lang sa Philippine Context.

    • marky boy

      meron plang definition ng profession ang un.. hehe.. cympre filipino context ang gamt ko.. hapon k ba??.. hehe

      • AJ Delos Reyes

        bkt cnabi ko ba na hapon context ang definition ko? sabi ko universaly accepted. baka kelangan mo ng intensive course for english…

        • marky boy

          yah ryt, english course??… hmmmm… you know what?.. you’re right, I better start watching english tv shows, and read english news papers.. coz that’s how easy to learn english.. But wait, I don’t have time for that, because I my job keeps me busy, and also there is always the occasional CPR and cardiac life support seminar that I teach to new foreign recruits here where I work. So sorry english will have to wait…

          • AJ Delos Reyes

            kunin mo na lang akong caregiver para makarating aq dyan. hahaha

  • AJ Delos Reyes

    At kelan ko sinabi na hndi professional ang volunteer nurse ha marky boy???????

  • http://paintinrainbows.wordpress.com/ Iyachaa

    Reading these comments make me sad. These make us Nurses look judgmental.

    First off, what is the problem if people want to become Call Center Agents? They have their own needs to fulfill may have their own reasons for doing so. Not to mention, to generalize that Call Center Agents are the Cause of spreading HIV in the country is a logical fallacy; and I demand to see citations and actual research supporting these allegations, because they are completely demeaning and dehumanizing.

    Call Center Agents are not the Devil the same way that Volunteer Nurses are not modern-day saints. They are all human; humans make mistakes. Not all Call center agents have HIV; not all Volunteer nurses are broke.

    Also: both are professions on different contexts; though if we call technicalities, it may lean towards one or the other. Either way, why is this a problem?

    People have the right to do what they want with their life. If HIV is your problem, then I guess you better start doing more health teaching.

    I’m sorry for interjecting, but these comments I’ve been seeing are just completely absurd. Can we not just respect everyone else, as we all should as Nurses — practicing or otherwise?

  • AJ Delos Reyes

    Sorry ateh nasa pinas ka. hndi uso respetuhan dito. Filipinos except me and my family are useless uneducated idiot moron bunch of slut hoar…

    • AJ Delos Reyes

      especially people living in manila…

    • http://paintinrainbows.wordpress.com/ Iyachaa

      Well, that’s certainly a shame.

    • marky boy

      hoar???… baka kailangan mo ng intensive course sa spelling..???.. heheh

  • AJ Delos Reyes

    peace………

  • marky boy

    I disagree AJ, Filipinos are not useless (a high percentage of the world’s work force are compose of Filipinos, try going to any country around the world, and you’ll see a Filipino working there whether), most certainly not uneducated (ranked 80th in the world’s literacy rate this year, not bad.), idiots/moron??, i don’t think so, how can we filipinos be fit for a job or even go to school if we have an IQ of less than 50??. You yourself have an IQ of around 100+.,.. Maybe some are like that, but don’t generalize. Because basically, that characteristic can lead to people confusing you to be the person that you describe in your own statement..

    • AJ Delos Reyes

      it is true. because I am here in manila and you are on the other side of the world….

    • AJ Delos Reyes

      kaya kau nag abroad kc mga duwag kau. ayaw nyo harapin ang hirap ng buhay sa pinas. ayaw nyo mgtyaga sa 15k per month sa call center. ang nsa isip nyo magpayaman at hndi ang tumulong sa kapwa. Mas mataas ang tingin ko sa mga nurse na andito sa pinas especially the older ones mga senior nurses na hndi nagpasilaw sa pera sa ibang bansa. Middle East? NO way ! Pag nagkagulo, iiyak iyak kau, hihingi ng tulong sa Philippine Government para makaalis ng middle east tapos sisisihin ang kawawang c pangulong pinoy pag hndi nakuha ang gusto agad agad. Pag balik ng pinas, mgrereklamo dhil 10k lang ang financial assistance sa inyo, in the end sa PAL nanaman kau. Palamunin ng gobyernong pilipinas na galing sa tax namin ang pinambayad para mkauwi sa pinas at bgyan ng financial assistance…

      That makes me proud as a call center agent, kung wala ang call center mas mhirap pa nag economy ng pinas ngayon, unlike people in middle east, pabigat lang palagi humihingi ng saklolo pag inabuso ng mga arabo, xmpre san ba kukunin yang pamasahe pabalik dito sa pinas. sa amin nanaman mga workers dito sa pinas. haaayyyyy.

      • marky boy

        sana naman hindi mangyari samin dito un… pero tingin ko malayo eh.. nasa armed forces hospital ako.. so pag nagkagulo baka kami pa ipadala sa giyera as medics.. ok lang sakin un, that’s part of the job..

    • AJ Delos Reyes

      Wala na lang sana pakialamanan sa mga trabaho ntin, kau mga nurse na nsa abroad at gusto magpayaman, go ahead, wala pumipigil sa inyo, pero irespeto nyo naman ung mga nsa call center kc call center industry lang ang mass hiring ngayon, at gusto lng nmin magkaroon ng pagkain sa hapagkainan, hndi n kme naghahangad ng ibang luho sa ibang bansa. Kaya kayong mga nurses vounteer man o hndi eh be grateful na lang dhil bessed kau napraractice nyo ung pinagaralan nyo at wag masyadong mayabang sa mg tga call center kc hndi kme kasing yaman nyo na may pang volunteer sa ospital…

      • marky boy

        i strongly agree.. well aj it has been an interesting intellectual debate, we were just stating our opinion on the matter, and it got ugly sometimes., but I learned from it also, I was able to look back on the past and reflect, I’m now more thankful to the Lord because he heard and answered all my prayers back then and until now..So, nothing personal man… (shake hands)…

  • AJ Delos Reyes

    My pleasure :) and I apologize for being rude, sarcastic and arrogant…

  • trisha

    ……grabe ka nmn aj, nurse kba tlga? ikaw na, ikaw na bayani ng pilipinas! ndi komo nsa abroad gusto ng magpayaman! masakit man sabihin at tanggapin, hopeless case na ang m=pggng corrupt sa pilipinas, at ndi komo wla sa call center ndi na marunong magtyaga! eh bkit ako, nag-apply ako as call center sa medicall,at convergys hinhanapan pko ng experienced as call center agent b4, tsk… dahil bading ang nag interview sken, hinire nya lalaki khit wla nmn expi. tsk… makatwiran ba yon? eh kung ang chance eh nasa abroad, pagpapayaman na agad ang dahilan, bkit magkaiba ba ng definition ang pagod at hirap ng mga ngttrabaho sa call center, nagbo volunteer, at nagttrabaho sa abroad? alam mo ba yung hirap na tinitiis nmin sa pangungulila sa mhga pamilya nmin pra lng mgtrabho?! wag mashadong judgemental, lahat tyo may dhilan, mahalaga nagsusumikap, may ginagawa kesa sa wla,,,

  • marky boy

    tama.. mahirap ang malayo sa pamilya.. mahirap ang malayo sa kanila lalo n ngayon mag papasko.. napasakit sa damdamin.. pero kailangan tiisin…para sa kinabukasan…

  • AJ Delos Reyes

    E dmagabroad ka din. Gooooooooooooooooooooooooooooooooooooo!

  • trisha

    ay, knows kna bkit ka gnyan, lahi ka ng paminta!lol

  • Mark

    Salamat sa pagta trabaho ko as a CALL CENTER AGENT i was able to send myself to a fine review institution and finally get my LICENSE as a Nurse. And about sa issue ng HIV/AIDS transmission among workers of BPO Company’s “TSISMIS LANG YON AT WALANG BATAYAN”. Work as an agent and you guys will know for yourselves. Good day.

  • Brian

    Reading what I have above; I have never read such ill informed ignorant statements in all of my 50 years! The notion that HIV is spread via Call Centre Agents is truly ignorance at its lowest!

    I tried warning Filipino friends over two years ago of the impending spread of HIV/AIDS in the Philippines via the SEX Trade where mostly Foreigners are coming from Thailand where 97.6% of the Bar Girls tested were Positive for HIV/AIDS to the Philippines for CHEAP SEX! These Guys are bringing in a Death sentence yes this is true, but what is worse is this is then spread by ignorant Filipino’s who are refusing to use adequate protection when they have sex with multiple unfamiliar partners.

    Yes: What is now causing the real spread of HIV is IGNORANCE on the part of Filipino’s themselves such as Young Men who think they are Studs by CHEATING on their Wife, Girlfriend; it is well known around the world that Filipino Men are KNOWN as Players! SERVES YOU RIGHT but for God’s sake think of your Wife, Girl Friend or Children at home before you try to seduce the next young Girl; OK Guys!

    And for those Girls who think they are now Liberated are only allowing themselves to be used by these Men who lie & cheat & possibly GIVE YOU a Death sentence! SO Many of my female friends have been seduced by lying Filipino Men who whisper the right words until they take their virginity then make them pregnant & disappear! Girls; 95+% of Men are no better than Dogs when it comes to straying looking for another Bitch on heat!

    It is the UNEDUCATED or IGNORANT who normally fall victim sexual disease! (Is this sounding familiar yet Boys?) This ALSO is happening in Countries such as Australia, America, Britain, Africa, happening in every Country, including Muslim Countries due to their underground Homosexual practices despite what they say, true statistics do not lie!

    These people who blame Call Centre Operators; or ANYONE who studies & works hard to better their lives, for the spread of AIDS/HIV are just jealous & bitter that their Brother & Sister Filipino’s are working in nice surroundings earning GOOD Money, while they scrape a living in the mud & continue too cheat on their partners, in turn giving them HIV because they are too uneducated to know when to keep their penis in their pants!

    Guys, IF you catch HIV it is not the Girl 99% of the time, it is the last lying Dog like yourself who lies to her to get her into bed who give it to her, you are just getting your just Desserts! KEEP IT IN YOUR PANTS or wear a Condom Mr. Stud Man! These uneducated dirt scrapers are the problem as too why the Philippines never rises above the problems faced by so many!

    Google: “Crab Mentality” & this aptly describes these ignoramuses… Hahaizz!! Ignorant people who make these statements! I am a Man who is disgusted by the antics & statements made by these uneducated Boys, you are too stupid to be called Men, how dare you!

  • Ernest

    Im an RN for almost five years now, but was not able to practice the profession ever since. Instead i worked in a call center… in the Philippines and here in abroad. yes, income is good… but compared to paid professionals it is not much. Compared to satisfaction, it is less fulfilling…

    Much of the turn outs are because of my decisions… I chose the quick solution to my current needs at the time… not thinking about the long term benefits and effect…

    Looking back, i should have opt as a volunteer nurse and sacrificed a little more months (or years) then, i could have practiced my career, earned more, and be more fulfilled.

    Coping. Everything happening on earth is allowed by God and thus, has its purpose. True that situations and circumstance brought us to our current decisions… But whatever it is God is still in control…His plan is to prosper us, to give us hope, a better future and not to destroy us (Jer 29:11) For now, continue to excel on the field where we are at and if God will open the window to fulfill our career dreams, go for it!

    One thing i learn, whatever we desire in life, we should seek God first and delight in Him…for He said…
    (Psalm 37:4) Delight in the Lord and He will give the desires of you heart…

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